... Quality Management (TQM) is a comprehensive and integrated way of managing any organisation in order to meet customer's need consistently and achieve continuous improvement. Total Quality Management begins with customer and ends with customer. Implementing TQM demands long term commitment and lot of hard work to be done by the management, main reason being there isn't a recipe or the right way to implement. However there are variety of tools and techniques available. TQM can help organisations form many aspects but the most important is it helps organization avoid mistakes and prevent defects. 2.0 Establishment The targeted establishment to measure the quality for this report is Las Iguanas. Las Iguanas is a chain of Latin American restaurants, it has 15 operating restaurants in various locations from Leeds to Portsmouth with a potential new opening at Manchester Deans Gate. It brings a whole lot of Latino spirit to the second floor of ...

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