... but may also proved to be a strategic opportunity in its own right. In many organisations there is a gap between the management and the 'technology people', the IT professionals. This gap must be bridged by management in order to align the IS/IT strategy with the business strategy as the IS/IT strategy should be derived from the underlying business strategy. This requires the development of both an IS strategy (what is required in relation to IS) and an IT strategy (how it's going to be delivered). The key is that the business strategy drives the IS/IT strategy. The widespread use and increasing complexity of information systems mean that managers have to deal with a technology that is ever more complex, heterogeneous, sophisticated and challenging, and also with a constant redefinition of their businesses, work responsibilities, power, means and, in particular, their management. Therefore an in depth knowledge of technical detail is ...

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