... collaboration with another person or persons. Where there are reasonable grounds for believing that cheating has occurred, the only action that may be taken when plagiarism or collusion is detected is for the staff member not to mark the item of work and to report or refer the matter to the Dean. This may result in work being disallowed and given a fail grade or if the circumstances warrant, the matter may be referred to a Committee of Inquiry for investigation. Such investigation may result in the matter being referred to the University Discipline Committee which has the power to exclude a student. Student's statement: I certify that I have not plagiarised the work of others or participated in unauthorised collusion when preparing this assignment. Signature ..............Leonard................................ "Alan Mitchell presents a view that companies are still struggling with the concept of customer focus. Critique this article, stating whether or not you support his ...

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